FAQs

How can I place an order?

To place an order, browse our online store, select the products you want, add them to your cart, and then follow the instructions to complete your purchase by providing your delivery and payment information.

What are the delivery times?

Delivery times vary depending on your location. For Morocco, deliveries typically take between 3 to 7 business days. For international orders, the estimated delivery time is 15 to 20 business days.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package. If you do not receive this email within 48 hours of shipping, please contact us.

What is your return policy?

We accept returns for defective, incorrect, or items that do not match their description. Return requests must be made within 14 days of receiving your order. Items must be unused and in their original packaging.

Do you offer exchanges?

We only replace defective or incorrect items. If you would like an exchange, please contact us for further instructions.

What are the shipping costs?

Shipping costs are automatically calculated at checkout based on the delivery address and the weight of your package. You will be informed of the shipping fees before finalizing your purchase.

How can I contact you for additional questions?

For any questions or concerns, you can contact us via email at info@rincoteka.com. Our team is available to assist you and typically responds within 24 to 48 business hours.